Service and Delivery Times.
by Richard · Published · Updated
December 20th, 2022
Our website will be open and shipping orders on business days over the New Year period.
The doTERRA warehouse in Auckland is closed from December 24th 2022 and re-opens on January 11th, 2023. Orders on our website that include items not in stock in Christchurch will be processed by the doTERRA warehouse when it re-opens.
December 30th, 2021
The doTERRA warehouse in Auckland is closed for stock take from January 5th 2022 until January 7th. It will resume processing orders from the afternoon of January 7th or on Monday, January 10th.
Orders on our website that include items not in stock in Christchurch will be processed by the doTERRA warehouse when it re-opens.
November 26th, 2021
Most courier delivery times are now back to normal, with only the occasional delay to parcels sent to Auckland and Hamilton. Delivery times to most destinations from Christchurch are once again 1-3 business days (typical).
Items not in stock with us in Christchurch will be sent from the doTERRA warehouse in Auckland with a delivery time of approximately 3-5 business days.
October 29th, 2021
We continue to experience uneven delivery times to Auckland with both couriers we use and can now not book NZ Post couriers for extended periods throughout the day, so we are more often now using PostHaste (Pass the Parcel) for delivery throughout New Zealand. Most deliveries to Auckland are occurring within 3 days but some have been delayed up to 10 days. Deliveries throughout the rest of NZ appear to be delayed by 1-3 days, but longer delays can occur.
When you order an item that we don’t have in stock in Christchurch, we generally ship the order from the doTERRA warehouse in Auckland. Social distancing and other requirements mean that the doTERRA warehouse is taking longer to despatch orders, by up to 7 days. Additionally, we are not always receiving tracking numbers in time when orders leave the doTERRA warehouse so you may even receive such orders without having received a tracking link from us. We apologise for these delays and the lapse in communication.
If there is an item that you wish to receive quickly, it is best to check with us by email or phone to see if we have it in stock in Christchurch. We still aim to ship stock items from Christchurch same day if ordered and paid for by 3pm.
October 20th, 2021
As Auckland goes through changes in Covid alert levels we are seeing noticeable delays in Auckland deliveries for both courier networks we use as well as a slight flow-on effect in other parts of the country. Expect delivery delays of up to a full working week in Auckland (and in rare cases longer) and a few days in other parts of the country.
Sorry we can’t be more specific – some parcels to Auckland are still being delivered in 2-3 days while others have taken well over a week and we can’t tell in advance which deliveries will be affected.
August 18th, 2021
During the Covid-19 Alert Level 4 (Christchurch) in August 2021 we will continue operating largely as normal, with only slight delays in courier delivery times.
We’ve seen no announcements yet, but we expect that the increased alert level in Auckland will likely introduce delays (of maybe a day or two) in shipping from doTERRA in Auckland and courier deliveries going through Auckland.
We will update this post as more information becomes available.
June 8th, 2020
At 11:59pm, June 8th New Zealand moved to COVID-19 Alert Level 1. This effectively removed remaining restrictions on businesses within New Zealand, although there may still be shortages in some doTERRA products.
This post will no longer be updated from June 16th, 2020.
May 7th, 2020
Where our products are shipping from
Two key goals of our website are to provide the most complete range of doTERRA products we can and to ship quickly (often same day when we have stock in Christchurch). To do this, we hold the most popular items on our website in stock in Christchurch and ship less frequently sold N.Z. products from doTERRA’s warehouse in Auckland, and U.S. products from doTERRA’s warehouse in Utah, United States.
Current status at Pure Oils and doTERRA N.Z.
Pure Oils and doTERRA’s warehouses are open, but expect delays as couriers now have a greater volume of goods to move than before the alert went into effect.
Pure Oils is open and shipping products from Christchurch
Orders that are sent from Christchurch are usually processed same day. If ordered before 3pm, we do our best to get them shipped same day. We have seen a gradual increase in delivery times over the last 3 weeks – although a very few of our orders are still being delivered next or following day, it is currently typical for courier deliveries throughout New Zealand to take up to a week.
doTERRA is open and shipping products from Auckland
If one or more items in an order comes direct from doTERRA then we place the order with doTERRA the day it is ordered from us – or next business day, if it’s late or a weekend. doTERRA normally ships from Auckland within 48 hours of the order being placed, or sooner, but the warehouse has been on limited staff since the lock-down. Although many of our orders are now back to being despatched within 48 hours, some orders may still take up to 4 days to be shipped.
When your order is shipped from doTERRA, we will email you the tracking link. Please allow a week or so for the couriers to deliver your order.
Limits on some products
We still have per-order limits on the quantity of some products, mostly from the On Guard range. You may only be able to add one or two of the limited supply items to your order, whilst they’re low in stock at doTERRA. Sorry for this inconvenience.
Please take care of yourself and follow the standard precautions during the virus alert. Wash your hands, eat healthy, keep hydrated, and take plenty of vitamins. Despite what you often hear in the media, vitamins can be therapeutically effective and are being used against this virus, in both China and Korea.
NZ Covid-19 Alert System
Vitamin C and COVID-19 Coronavirus
dōTERRA New Zealand Product Updates
dōTERRA New Zealand Business Updates
dōTERRA Australia Product Updates
dōTERRA Australia Business Updates
Last updated 2 months ago by Richard