Shipping

Within New Zealand

We send all our orders by tracked courier. Shipping cost options for urban or rural addresses appear on the cart page, and are finalised at checkout when we know your address.

Our NZ-wide shipping is to the two main islands of New Zealand, including Waiheke Island. If you live on Great Barrier Island, Stewart Island, or the Chathams, please contact us with a street address so that we can calculate a shipping price for you.

When you order from our online shop, the products can either be shipped to you from us at Pure Oils, in Christchurch, or from doTERRA in Auckland. As much as possible, we aim to ship products from our stock in Christchurch so that we can offer you the following benefits:

Clear communication of what’s going on with your order – we acknowledge your order immediately and you are emailed a tracking link when your parcel is ready for the courier, and after it has been picked up.
Fast shipping – when we have all the information we need, we typically dispatch orders on the morning of the first business day following payment.

Click or tap on any of the following items for more detailed information.

Orders that ship from us in Christchurch

The items that we hold in stock in Christchurch are the more popular oils available from doTERRA New Zealand plus a few other items that are not sold directly by doTERRA here.

We ship all items that we hold in stock by courier (tracked, but not signature required), typically on the morning of the business day following payment. We send you an email with the tracking link, once we’ve booked the courier.

Orders that ship from doTERRA in Auckland

Whenever you add a product to your cart that is not available from Pure Oils, the entire order will usually be shipped from doTERRA. We send you an email when we place the order with doTERRA and another when we receive a tracking link for the parcel from doTERRA (usually after it’s been picked up).

However, doTERRA’s warehouse in Auckland is run by a company called National Product Fulfilment (NPF) and emailing tracking information is not one of their strengths. Sometimes we do not receive tracking links from NPF until days after the order has shipped. In some instances we do not receive the tracking link until after the order has already been delivered to the customer.

Within Australia

Australian shipping varies between NZ$9 and NZ$12.

Orders within Australia are shipped from the doTERRA warehouse in Melbourne by Australian Post, to any destination within their normal courier network. You will receive an email from us with a tracking link when your order has shipped. From time of order to delivery takes between 5-8 business days.

Orders sent by doTERRA Australia are usually signature required. If there is nobody home for delivery then the parcel will be taken to the closest Post Office or agency. Please include specific delivery instructions in the Order notes at checkout if you’d prefer your parcel to be left somewhere safe if nobody is home.